Support

Contact

WePrep currently handles support and account-related requests through the authenticated Feedback form. Sign in, then open Settings → Feedback.

Please describe what happened and the page you were using, but do not send passwords, sign-in codes, invitation links or other secrets. Feedback does not guarantee an individual response.

Account and data deletion

Sign in with the Google account used for WePrep, then submit an Other request through Settings → Feedback. Start the message with “Account deletion” and state whether you want the entire account deleted or need help removing particular Group data.

Deletion may remove your profile and data you own. Shared accountability records or data controlled by another Business owner may require a narrower response so the shared checklist remains understandable. We will explain the applicable scope before completing the request.

Deleting WePrep data does not delete your Google account. You can separately remove WePrep’s Google access from your Google Account settings.

Business billing support

For a Business billing question, sign in and send Feedback from Settings. Start the message with “Billing support” and do not include full card details, passwords or verification codes.

New WePrep Business Plan purchases are US$8.99 per month for two Businesses. Existing confirmed US$7 monthly or US$64 yearly agreements keep their confirmed terms. The Stripe customer portal provides payment-method updates, invoices, receipts and cancellation at the applicable paid-period boundary.

Business Plus is available to eligible Business Plan owners. Starting with the third Business, each Additional Business is US$12 per month. Founding Business Pass support covers the one-time US$150 purchase and its stated ten-calendar-year term.

Business Plus feedback is marked for priority during support hours. WePrep does not offer a guaranteed response time, dedicated manager or 24/7 support.

We do not normally provide prorated refunds or unused-time credits. Contact support about duplicate or incorrect charges, or where applicable law requires a different outcome.

Notifications and offline use

Checklist reminders require a supported browser and, on iPhone or iPad, an installed Home Screen app. Delivery is not guaranteed. When offline access is enabled, previously stored, authorised Checklists can stay available in that browser profile. Saved Task or Section changes synchronise when WePrep is open and reconnects. Browser storage may be cleared or evicted, and offline status shows whether changes are waiting or need attention.

Policies and updates

Read the Privacy Policy, Terms of Use or public changelog.